TRAIEX SUPPORT CENTER
A clear path.
To your answer.
Find the right check, understand what happened, and get help with the next step.
Hi, how can we help you?
What needs attention?
Start with the area where the problem occurred.
Account & security
Sign-in, verification and keeping access safe.
Deposits & withdrawals
Find a transfer, understand a status, check a balance.
Exchange & orders
Spot, Futures, Grid bots and trading fees.
AI Trading
Subscriptions, strategy controls and trading results.
Buy & sell crypto
P2P payments, provider purchases and sales, and OTC quotes.
Products & technical help
TRAIEX Card, Trai, and interface issues.
Troubleshooting
A useful
place to start.
Direct answers to situations that need a little more clarity.
01Where is my withdrawal?The next useful check depends on whether the transfer has reached the blockchain.02My balance is visible but not availableTotal balance is different from funds you can move right now.03My subscription or Pro access is not showingThe plan, trading capital and selected mode are separate settings.04I paid for a P2P order, but crypto is not releasedKeep the payment and conversation attached to the original order.
PRODUCT GUIDES
Learn how TRAIEX works.
Detailed instructions for the platform, with screens, controls and product explanations.
Open the user guidesPERSONAL SUPPORT
Still need a hand?
Tell us what happened and include the relevant details so support can investigate.
Contact support