A rejected code and a lost authenticator need different next steps.
If the authenticator is available
Select the TRAIEX entry for this account. Check that the phone uses automatic date and time, then enter a fresh code before it expires.
If the device or authenticator is lost
Use the recovery route offered on the official sign-in page, or contact support from this portal. Explain that you have lost access to 2FA.
Keep the recovery process secure
Follow verification instructions only through the official support flow. Support review does not guarantee that 2FA can be reset immediately.
Do not send a setup QR code, authenticator secret, recovery key or one-time code.
What to send support
Whether the device is available, the error, when the issue began, and which recovery step you can reach.
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