Create a key through the account API area and diagnose access errors without exposing credentials.
Create a key for your integration
Sign in to TRAIEX, open Account → API and select New API. The official documentation states that the passphrase is displayed once. Store it securely when creating the key; do not include it in screenshots, logs or support requests.
For implementation and authentication details, follow the official API documentation. If the controls or access message differ, check the current account screen before proceeding.
Check the account and API area
Open the profile menu in the Exchange and select API. Confirm that you are viewing the intended account and read any status or access message shown there.
Record what failed
Note the action, response or error code, time and timezone. For an order or transfer request, check the corresponding operation history before retrying so a delayed response does not lead to a duplicate action.
Send a safe diagnostic description
Contact support with the failing action and a redacted request example if useful. Remove API keys, secrets, authorization headers, signatures and personal information before sharing logs or screenshots.
Do not grant broader access or share a secret to solve an error. If you believe credentials have been exposed, stop using them and report the suspected compromise through official support.
What to send support
Action or endpoint, error code and message, request time and timezone, relevant operation ID and a redacted example. Never include authentication material.
Contact supportOfficial TRAIEX API documentation
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