Keep the payment and conversation attached to the original order.
Check the order
Verify the order ID, amount, payment details and status. If you really made the payment, follow the order’s payment-confirmation step.
Preserve the evidence
Keep the payment reference and relevant messages inside the platform’s order flow. A payment receipt helps investigate, but it does not by itself prove final receipt by the seller.
Use the order help or dispute route
If the seller has not released the crypto, use the help or dispute control offered inside the order. If unavailable, contact support with the order ID and payment record.
Do not pay twice or move the discussion to an unofficial channel. If you already paid, resolve that payment before cancelling or starting another order.
What to send support
P2P order ID, payment time and amount, payment reference, order status and the actions already taken. Redact unrelated bank details.
Contact supportWas this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article