Check which part of sign-in is failing before trying again.
Check the address and account
Open TRAIEX directly from your saved official address. Check the registered email for typing errors and make sure you are signing into the right account.
If the password is not accepted
Use the password recovery option on the sign-in page. Complete the recovery steps there; never send your password to support.
If a code or the page is failing
For code problems, see the email delivery checks or 2FA checks. For a page error, record the exact message, time, browser and device. Avoid repeated attempts if the page asks you to wait.
If you see unfamiliar account activity, follow the account-security instructions immediately.
What to send support
The failing step, exact error, date and timezone, device and browser. Do not include passwords or codes.
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