Follow the requirements shown for your account and the product you plan to use.
Read your requirements
Open Verification in account settings. Review the requirements for your country and the feature you need before preparing any documents.
Submit through the verification flow
Enter the requested details and upload only the documents requested there. Check that images are readable, documents are valid and the details are consistent.
Check the result
Return to Verification to read the status and any request for additional information. If a submission is rejected, read the reason before trying again.
Check personal details and age information
If the verification flow requests your date of birth, enter it exactly as shown on the requested identity document. Make sure the relevant details are readable and consistent with the information you submit. If a date or document is rejected, read the reason and follow the correction requested in Verification; do not enter another date to bypass an eligibility check.
Submission is not approval. Do not attach identity documents to a general troubleshooting message; use the secure route specified in your account or official support process.
What to send support
Current status, submission date, the displayed reason and verification reference if one is shown. Do not include document images in the initial message.
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