Use the status and reason shown in Verification to choose the next step.
Read the current status
Open Verification and check whether a review is pending, more information is requested, or a submission was rejected. Read the explanation before resubmitting.
Correct only the requested information
Use the secure verification flow to provide the required documents. Check readability, expiry and consistency with the account information.
Ask about an unclear result
If there is no actionable explanation, contact support with the status and reference. For a business account, say that the request concerns KYB. Eligibility depends on the current service rules.
Upload identity documents only through the verification route specified in your account or official support process; do not attach them to a general troubleshooting message.
What to send support
KYC or KYB, status, submission date, visible reason and reference number if shown.
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